Effective from: 25-11-2025
This Seller Policy outlines the rules, responsibilities, and standards that all sellers must follow when selling on swanari fashion. By registering as a seller, you agree to comply with all terms mentioned below.

1. Seller Registration & Onboarding

1.1 Eligibility

To register as a seller, you must:

  • Be 18+ years old
  • Have a valid GST number (if applicable)
  • Provide PAN card & business registration details
  • Provide verified contact details (phone & email)

1.2 Documentation Required

  • GST Certificate
  • PAN Card
  • Bank account details
  • Address proof
  • Brand authorization certificate (if reselling branded goods)

1.3 Approval Process

Your account will be activated after:

  • Document verification
  • Product quality check
  • Compliance approval from our internal team

2. Product Listings & Content Guidelines

2.1 Listing Accuracy

Sellers must ensure:

  • Correct product titles, descriptions & specifications
  • Accurate fabric details, sizes, colors & measurements
  • High-quality images (minimum 4ā€“6 photos per product)
  • No misleading claims or incorrect MRPs

2.2 Prohibited Listings

You cannot list:

  • Fake, duplicate, or counterfeit branded items
  • Offensive or inappropriate designs
  • Products violating copyrights or trademarks
  • Items that breach any government regulation

2.3 Pricing Policy

  • Prices must be competitive and realistic
  • Frequent price manipulation is prohibited
  • Discounts must be genuine and legally acceptable

3. Product Quality Standards

3.1 Minimum Quality Requirements

All products must be:

  • New, unused, clean, and damage-free
  • Properly stitched and ironed
  • Packed securely to avoid transit damage

3.2 Quality Check Failure

If any product fails QC:

  • It will be returned to the seller
  • Repeated failures may lead to penalties or account suspension

4. Order Processing & Shipping

4.1 Order Handling

Sellers must:

  • Accept orders within 24 hours
  • Dispatch products within 48 hours
  • Maintain a high fulfillment rate

4.2 Packaging Guidelines

  • Use safe, waterproof, tamper-proof packaging
  • Attach invoices clearly
  • No external branding unless approved

4.3 Delivery Responsibility

Depending on model (Self-ship or Brand-ship):

  • You may be responsible for courier coordination
  • Tracking updates must be provided on time

5. Return, Refund & Replacement Policy

5.1 Return Eligibility

Products may be returned for:

  • Wrong item delivered
  • Size mismatch
  • Defects or damage
  • Missing items

5.2 Seller Responsibilities in Returns

If return is seller fault (wrong product, defective, damaged):

  • Seller bears forward + return shipping charges
  • Refund must be completed within 3ā€“5 business days

5.3 Quality Check of Returned Products

After a return:

  • Seller must verify condition
  • If product is tampered by customer ā†’ seller can reject return with valid proof

5.4 Replacement Process

Replacements must be provided if:

  • Product is in stock
  • Customer requests within valid window

6. Payment & Settlement

6.1 Payment Cycle

  • Payments are released every 7ā€“15 working days depending on order status
  • Only delivered orders are eligible for settlement

6.2 Deductions

Payments may include:

  • Platform commission
  • Payment gateway charges
  • Return shipping charges
  • Penalties (if applicable)

6.3 Bank Details

Sellers must keep bank information updated to avoid delays.

7. Penalties & Violations

You may be penalized for:

  • Selling counterfeit or low-quality products
  • Fake tracking numbers
  • Misleading product information
  • Cancelling accepted orders
  • High return rate due to product issues
  • Late dispatch or repeated delays

Penalties may include:

  • Temporary listing freeze
  • Higher commission rates
  • Permanent account suspension

8. Intellectual Property & Copyright

8.1 Ownership

Sellers must:

  • Own the rights to images, brand names, and product designs
  • Avoid any copyrighted or trademarked content without permission

8.2 Violations

Listing copyrighted material without rights may lead to:

  • Immediate delisting
  • Permanent suspension
  • Legal action by the copyright owner

9. Communication & Customer Service

Sellers must:

  • Provide prompt responses within 24 hours
  • Maintain polite and professional communication
  • Never share personal contact details with customers

10. Taxes & Legal Compliance

10.1 GST & Taxes

Sellers are responsible for:

  • Accurate GST invoices
  • Proper tax filing and compliance

10.2 Legal Restrictions

Products must meet:

  • Indian government safety and textile standards
  • Packaging norms & labeling rules

11. Privacy & Data Protection

Sellers must:

  • Not misuse customer data
  • Not store customer information after order completion
  • Never contact customers outside the platform

Violation of privacy rules may result in legal action.

12. Account Suspension & Termination

12.1 Reasons for Termination

Your account may be terminated for:

  • Fraudulent activities
  • Repeated policy violations
  • Selling illegal or counterfeit goods
  • Misuse of customer data

12.2 After Termination

  • Pending payments will be released after deductions
  • All product listings will be removed
  • No further selling privileges will be allowed

13. Dispute Resolution

All disputes between seller and platform will be resolved through:

  • Internal support team
  • Arbitration (if required)
  • Final legal jurisdiction: Surat / Gujarat

14. Policy Updates

We may update these policies anytime. Sellers will be notified through:

  • Email
  • Dashboard announcements

Continued selling means acceptance of the new terms.