At Swanari Fashion, we aim to provide premium-quality clothing and a smooth shopping experience. This Refund & Return Policy explains the terms under which returns, exchanges, and refunds can be requested.

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1️⃣ Return Eligibility

Customers may request a return or exchange only if:

• The item is unused, unworn, unwashed, and undamaged
• The product has no perfume, makeup, stains, sweat, or deodorant marks
• All original tags, labels, packaging, and accessories are intact
• Return is requested within 7 days of delivery

If any of these conditions are not met, the request may be denied.

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2️⃣ Non-Returnable Items

For hygiene & safety reasons, the following items cannot be returned:

• Sale / discounted items
• Accessories (jewelry, bags, belts, etc.)
• Innerwear, leggings, camisoles
• Custom-stitched or altered items
• Made-to-order or personalized products
• Items marked “Non-Returnable” on product page

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3️⃣ Reasons Accepted for Return

Returns are accepted ONLY in the following cases:

• Wrong product delivered
• Wrong size sent by us
• Damaged or defective product
• Manufacturing issue (verified by our team)

Note:
Minor color variations (5–10%) due to lighting/screen differences are not considered defects.

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4️⃣ Exchange Policy

• Size exchange is available for most products (based on stock availability).
• If the required size is unavailable, store credit will be issued.
• Design exchange (changing product) is not allowed unless original item is defective.

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5️⃣ Return Process

To request a return:

1. Email or WhatsApp us within 7 days of delivery
2. Share Order ID, reason for return, and clear photos/video of the product
3. Our team will inspect and approve the request
4. Product must be properly packed and handed to courier in original condition

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6️⃣ Pickup & Reverse Shipping

• We offer reverse pickup in select PIN codes
• If pickup is unavailable in your area, customer must self-ship the product
• Shipping charges for returns due to customer reasons (size issues, dislike, etc.) may apply
• For defective/wrong products, reverse shipping is free

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7️⃣ Quality Check (QC)

All returned products go through strict inspection:

• Tag & label check
• Fabric condition & stain check
• Stitching check
• Perfume/scent & hygiene check

Return will be rejected if:

• Product is used or washed
• Tags are missing
• Product is damaged after delivery
• Stains, perfume, makeup, or deodorant smell is found
• Fabric is stretched or altered

Rejected items will be sent back to the customer.

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8️⃣ Refund Policy

Refunds are processed after QC approval.

Refund is offered in the following forms:

• Store Credit (valid for 12 months)
• Replacement (if available)

Direct bank refunds are only provided in cases of:

• Wrong item delivered
• Defective/damaged item
• Cancelled orders before dispatch

Refunds take 5–7 working days after QC approval.

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9️⃣ Store Credit Terms

• Store credit is non-refundable
• Can be used on any product
• Validity: 12 months
• Cannot be combined with certain discounts or offers

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🔟 Cancellation Policy

Before Shipping:

• Orders can be cancelled within 6 hours of placing the order
• Shipped orders cannot be cancelled

Post-Dispatch:

• Product must be received and returned under return eligibility rules

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1️⃣1️⃣ Damaged / Defective Product Policy

If you receive a damaged product:

• Inform us within 24–48 hours of delivery
• Provide unboxing video + images
• Once verified, we will offer:
  • Replacement
  • Store credit
  • Refund (if replacement unavailable)

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1️⃣2️⃣ Incorrect Address / Failed Delivery

Returns due to:

• Wrong address
• Courier not received
• Customer unavailable
• Phone unreachable
  will require re-shipping charges to resend the parcel.

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1️⃣3️⃣ Exchange Shipping Charges

• First exchange is chargeable or free (brand can define).
• Additional exchanges will have shipping fees.

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1️⃣4️⃣ Color, Fabric & Measurement Guidelines

• 5–10% color variation is normal
• 1–2 cm measurement variation may occur due to manual stitching
• These are not considered defects

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1️⃣5️⃣ Contact Information

For all return, exchange, or refund queries:
📧 Email: [email protected]
📱 WhatsApp: (+91) 7460066174
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)